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- Air Repair: July 2003 (air-repair-july-2003.pdf)
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.Air Repair July 2003 Volume Number July 2003 Owner Takes Control of His REI It seems that hardly day goes bywithout someone wanting to know how Factory Muffler Complete Autoin Chicago can perform over repairs in six-month period withsuch high degree of success. Ken Beauvais and Jim Wellman of theoutreach team recently visited Factory Muffler Complete Auto and metwith Noah Zafrir, the shop owner. "My success comes fromhaving diagnostic strategy, and taking control of my customers andmy REI (Repair Effectiveness Index). My shop isn't partsreplacer," Noah said. Noah has diagnostic procedure that he uses,and he does not deviate from it. His methods are not much differentfrom those of many of the other shops that have high REI.When vehicle is brought in for an emissions repair, the customer ischarged for one hour of diagnostic time and is told what is necessaryto complete full repair. If customer does not agree to therepairs, Noah simply tells him/her to take the vehicle somewhere else.So
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Document Descriptive Information
- Date Accepted Into Depository: Tue, 7 Aug 2012 17:28:03 UTC
- Checksum Algorithm: MD5 SHA1
- Document File Checksum:
- air-repair-july-2003.pdf - checksum='2211565704' byte count= '147334'
Other Descriptions Supplied by the Issuing Agency
- agencyProgram: Illinois Air Team
- contactCity: Springfield
- contactOrganization: Illinois Environmental Protection Agency, Bureau of Air
- contactPhoneNumber: 217-782-3397
- contactState: IL
- contactZipCode: 62702
- dateCreated: 06 27 2003
- dateLastModified: 06 27 2003
- description: Air Repair is a newsletter written for emissions testing personnel/stations.
- govType: State
- language: EN-English
- numberOrIssue: 2003 July
- originatorDepartment: Environmental Protection Agency
- originatorDivision: Bureau of Air
- originatorJurisdiction: Illinois
- originatorOffice: Illinois
- volumeOrYear: vol. 6, no.3