Descriptor pages for multiple versions of a publication may be retrieved. Users should carefully check the version or date to match publications to their needs.
Document Identification
Title
Annual Report: Consumer Services Division (2002)
Access this Publication
Connect to the document
- Annual Report: Consumer Services Division (20080819193919_030411ci.doc)
This document is one volume or edition of a serial (recurring) publication. Click here to access the entire series.
Description
The Consumer Services Divisions report provides highlights of Staffs service to consumers. This report reviews utility performance in responding to their customers concerns as presented to our staff. It includes such information as a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified by investigating consumer complaints. In addition to the number of customers served along with the amount of money saved for customers, we include information about the participation of Staff in consumer education efforts, rulemakings, certification case, informal investigations into industry practices, and formal cases before the Commission.
Subject Classification
Sample text from the file
.
Issuing Agency
Illinois Commerce Commission
Contact
Organization: Illinois Commerce Commission
Consumer Services Division
527 East Capitol Avenue
Springfield, IL 62701
Phone: 217-782-2024
Fax: 217-524-6859
Document Descriptive Information
File Data
- MIME Type: application/msword
- Language(s): EN-English
- Creation Date (from issuing agency): 04 2003
- File Modification Date On Web Server: 05/14/2007 08:23:40
- Document Modification Date (from issuing agency): 04 11 2003
- Date Accepted Into Depository: Fri, 22 Aug 2008 20:38:43 GMT
- Reported Length: 31536128 bytes
- Checksum Algorithm: MD5 SHA1
- Document File Checksum:
- 20080819193919_030411ci.doc - checksum='4f689cc214f321ebc2088b959c44eca8' byte count= '31536128'
- Web Address On Date Of Deposition: http://www.icc.illinois.gov/downloads/public/rl/ar/030411ci.doc
Other Results from the Document Acquisition System
- Connection Parameters: keep-alive
- Host Machine Dns Address: 163.191.149.5
- New content-disposition: attachment; filename=030411ci.doc
- Observed Transfer Rate: 4.48 MB/s
- Server Reported Date Of Transfer: Wed, 20 Aug 2008 00:38:13 GMT
- Server Response Code: HTTP/1.1 200 OK
- Server Specification: Microsoft-IIS/6.0
- Transfer Completion Localhost Time HHMMSS: 19:39:19
- Transfer Initiation Localhost Time HHMMSS: 19:38:11
- Tries Required To Retrieve: 3