This is a list of all documents accepted for permanent retention under the subject classification 'UTILITIES AND COMMUNICATIONS'.
UTILITIES AND COMMUNICATIONS
Addition to Order [06-0795]
Petition for Issuance of Certificate of Public Convenience and Necessity to Operate Water and Sewer Distribution Systems; and for approval of accounting entries, depreciation rates, water and sewer rates and tariff pages.
Amendatory Order [05-0237]
Petition To Initiate Rulemaking With Notice and Comment for Approval of Certain Amendments to Illinois Administrative Code Part 280 Concerning Deposit Requests and Deposit Refunds by Utilities.
Amendatory Order [06-0202, 06-0379]
Petition to Initiate Rulemaking with Notice and Comment for Approval of Certain Amendments to Illinois Administrative Code Part 280.
Amendatory Order [06-0540]
Application pursuant to Section 7-204 of the Public Utilities Act for authority to engage in a Reorganization, to enter into an agreement with affiliated interests pursuant to Section 7-101, and for such other approvals as may be required under the Public Utilities Act to effectuate the Reorganization.
Amendatory Order on Reopening [06-0458]
Petition pursuant to Section 8-503, 8-509, 15-101 and 15-401 of the Public Utilities Act for a certificate authorizing operation as a common carrier by pipeline, and for entry of an order authorizing and directing construction and operation of a petroleum pipeline and granting authority to exercise eminent domain.
Annual Report: Consumer Services Division {periodical start}
This report provides highlights of Staffs service to consumers. In addition to the number of customers served along with the amount of money saved for customers, we include information about the participation of Staff in consumer education efforts, rulemakings, certification cases, formal company complaint cases, and investigations into industry practices.
Annual Report: Consumer Services Division (2001)
This report provides highlights of Staffs service to consumers. In addition to the number of customers served along with the amount of money saved for customers, we include information about the participation of Staff in consumer education efforts, rulemakings, certification cases, formal company complaint cases, and investigations into industry practices. The most significant event for 2001 was the installation of a new telephone system, which has allowed CSD to serve more consumers with reduced staffing.
Annual Report: Consumer Services Division (2002)
The Consumer Services Divisions report provides highlights of Staffs service to consumers. This report reviews utility performance in responding to their customers concerns as presented to our staff. It includes such information as a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified by investigating consumer complaints. In addition to the number of customers served along with the amount of money saved for customers, we include information about the participation of Staff in consumer education efforts, rulemakings, certification case, informal investigations into industry practices, and formal cases before the Commission.
Annual Report: Consumer Services Division (2003)
The Consumer Services Divisions report provides highlights of Staffs service to consumers. This report reviews utility performance in responding to their customers concerns as presented to our staff. It includes such information as a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified by investigating consumer complaints. In addition to the number of consumers served along with the amount of money saved for consumers, we include information about the participation of Staff. CSD has participated in consumer education efforts, rulemakings, certification case, informal investigations into industry practices, and formal cases before the Commission.
Annual Report: Consumer Services Division (2004)
This report reviews utility performance in responding to their customers concerns as presented to CSD Staff. It includes a breakdown of the types of inquiries/complaints that were received and how they were resolved; approaches to resolving inquiries and complaints, resolution time and problems identified by investigating consumer complaints.